9betwin Privacy Policy — Your Data, Your Rights

1. Information We Collect

9betwin collects personal data from players in Bangladesh through several channels: directly from you during registration and ongoing account use, automatically through your interactions with our platform, and from third-party service providers who assist us in delivering our services. The categories of information we collect are set out below.

Information You Provide Directly

When you register an account on 9betwin, deposit funds, request a withdrawal, or contact our support team, you provide us with personal information. This includes:

• Full legal name and date of birth, as required for identity verification and age compliance.
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other locations across Bangladesh).
• Contact email address and, where provided, a mobile phone number.
• Payment method information, including bKash wallet numbers, Nagad account details, Rocket account references, or bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank transactions.
• Identity documents submitted during KYC verification, such as your National Identity Card (NID) or passport.
• Any correspondence you send to 9betwin support, including the content of chat messages, emails, or support tickets.

Information Collected Automatically

When you access the 9betwin platform, our systems automatically collect certain technical data about your device and browsing behaviour. This includes:

• IP address and approximate geolocation data derived from it.
• Device type, operating system, and browser version.
• Pages visited on the platform, time spent on each page, and navigation paths.
• Session duration, login timestamps, and logout events.
• Betting and gaming activity logs, including games played, wagers placed, and outcomes.
• Cookie identifiers and similar tracking technology data (see the Cookies section below for full details).

Information from Third Parties

We may receive supplementary information about you from third-party identity verification providers, fraud prevention services, and payment processors when you initiate a deposit or withdrawal. This data is used solely for the purposes of verifying your identity, preventing financial crime, and facilitating your transactions on 9betwin.

2. How We Use Your Data

9betwin uses the personal data we collect for a defined set of purposes, each of which is necessary either to perform our contract with you, to comply with a legal obligation, or to pursue a legitimate business interest that does not override your own privacy rights. The primary purposes for which we process your personal data are as follows:

Marketing Communications

9betwin may send you promotional emails about bonuses, seasonal offers (such as those tied to BPL, Eid, or Pohela Boishakh), and new game releases only if you have explicitly opted in to receive such communications. You may withdraw your consent to receive marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use your 9betwin account.

3. Legal Basis for Processing

Every instance of personal data processing carried out by 9betwin is grounded in one of the following legal bases. We do not process personal data arbitrarily — each processing activity maps to a specific, documented lawful basis.

Contract Performance

The majority of data processing on 9betwin is necessary to fulfil our contractual obligations to you as a registered player. Without processing your name, contact details, payment information, and betting activity, we would be unable to operate your account, pay out your winnings, or provide customer support.

Legal Obligation

Certain data processing activities are required by law. These include KYC identity verification, AML transaction monitoring, and the retention of financial records for the minimum periods prescribed under applicable laws. We have no discretion to opt out of these obligations.

Legitimate Interests

Where we rely on legitimate interests as the basis for processing, we have determined that our interests (such as preventing fraud, improving platform security, and conducting aggregated analytics) do not override your fundamental privacy rights. You have the right to object to processing carried out on this basis — see the Your Privacy Rights section for details.

Consent

Where we rely on your consent — primarily for marketing communications and certain non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.

4. Data Sharing and Third Parties

9betwin does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment Processors

To facilitate deposits and withdrawals in BDT, we share relevant transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each of these processors operates under its own data protection obligations and receives only the minimum data required to process your transaction.

Identity Verification Providers

When you submit identity documents for KYC purposes, your documents and personal details are transmitted securely to a third-party identity verification service. This provider processes your data solely on our behalf and under strict contractual terms that prohibit any independent use of your data.

Game Providers

To deliver casino games and live dealer tables on the 9betwin platform, we work with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player identifier and session token to initialise game sessions, but they do not receive your full personal profile or payment details.

Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by law, or where disclosure is necessary to prevent or detect financial crime. In such cases, we will disclose only the data that is specifically required and will not notify you in advance where doing so would prejudice a lawful investigation.

Business Transfers

In the event that 9betwin undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed that result from it.

5. Cookies and Tracking Technologies

9betwin uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by your web browser when you visit a website.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are required for the platform to function. They maintain your authenticated session, preserve your account security state, and enable core features such as the game lobby and cashier. These cookies cannot be disabled without preventing you from using the platform.
• Functional Cookies: These cookies remember your preferences, such as your preferred language setting or the last game category you visited. They improve your experience but are not essential to platform operation.
• Analytics Cookies: We use anonymised analytics cookies to understand how players navigate the platform, which pages attract the most engagement, and where technical errors may be occurring. This data is aggregated and does not identify you personally.
• Marketing Cookies: Where you have consented to receive personalised promotions, marketing cookies help us understand which offers are relevant to your gaming preferences. You may withdraw this consent at any time.

Managing Cookies

You may control or disable cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will prevent the 9betwin platform from functioning correctly and may prevent you from accessing your account. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or Opera).

6. Data Retention

9betwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes that may arise. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where data must be retained beyond these standard periods due to an ongoing investigation, legal proceeding, or regulatory request, we will retain only the data that is strictly necessary for that specific purpose and will delete it as soon as the relevant matter is resolved.

7. Your Privacy Rights

As a player on 9betwin, you hold a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and aim to respond substantively within 30 days.

• Right of Access: You have the right to request a copy of the personal data we hold about you and information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that we delete the personal data we hold about you. This right is subject to exceptions where we are required by law to retain your data.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being contested.
• Right to Object: Where we process your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on consent or contract performance and carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Data Security Measures

9betwin applies a layered approach to data security, combining technical controls, organisational policies, and ongoing staff training to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

Technical Controls

All data transmitted between your device and the 9betwin platform is encrypted using TLS 1.2 or higher. Data stored on our servers — including personal account details, identity documents, and financial records — is encrypted at rest. Access to production databases is restricted to authorised personnel only, and all access events are logged and audited.

Organisational Controls

Access to personal data within the 9betwin organisation is granted on a strict need-to-know basis. Staff with access to personal data receive regular training on data protection obligations. Third-party service providers who process data on our behalf are required to maintain equivalent security standards under the terms of their data processing agreements with 9betwin.

Incident Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9betwin will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. We maintain an incident response plan that is tested and updated regularly.

9. Contact for Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about the way 9betwin handles your personal data, please contact our support team using the details below.

All privacy-related correspondence should be directed to: [email protected] with the subject line "Privacy Enquiry" or "Privacy Rights Request" so that it is routed directly to the appropriate team member.

We will acknowledge all privacy enquiries within 3 business days (Bangladesh Standard Time, UTC+6) and aim to provide a substantive response within 30 calendar days. Where a request is particularly complex or where we have received a high volume of requests, we may extend this period by a further 30 days, and we will notify you accordingly.

This Privacy Policy was last updated in January 2026. Any material changes to this policy will be communicated to registered players by email and will be reflected in an updated "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed of how 9betwin protects your personal data.